Terms of sale
Seller and scope
These terms apply to online consumer orders from MEDUZA STORE, a French SAS with share capital of €2,400, Montauban Trade Register, SIRET 91959767400028, VAT FR29919597674, 7 impasse de la Colombière, 82710 Bressols, France. Contact contact@meduzastore.com or +33 9 60 14 54 27 (telephone support in French). The Dutch and English versions on meduzastore.nl share the same seller, shop and stock. Business purchases governed by separate B2B terms are outside this scope.
Items and prices
We sell secondhand clothing and accessories. Before ordering, check the description, photographs, condition, size and available measurements of the individual item. Stock is often a single piece. Prices and payments are in euros. Applicable taxes and final delivery charges are shown before you undertake a payment obligation. Only the delivery methods and any free-shipping conditions displayed for the chosen address and basket apply.
Ordering and payment
Check the items, addresses, total price and terms in checkout. The button indicating a payment obligation confirms your order and obligation to pay. Only payment methods offered by checkout for your order are available. Payments are processed by Payplug. An order confirmation is sent by email. If payment fails or an item is unavailable, customer service will arrange resolution or repayment of any amount already collected; an error does not constitute a new order.
Delivery
Available carriers, charges and the expected delivery period are provided with the delivery option before you place your order. Keep your order reference for tracking. Risk passes when you or a third party you designate, other than the carrier, physically receives the items. Report missing or damaged deliveries to customer service; this does not limit your statutory rights.
30 days to change your mind
You may withdraw from the purchase without giving a reason within 30 calendar days of receiving the items. For one order delivered separately, the period starts on receipt of the last item. This includes the statutory 14-day withdrawal right and our additional commercial period. The extra period does not restrict statutory rights. You may examine an item as you would in a shop; you may be liable for diminished value caused by handling beyond what is necessary to assess it.
Giving notice of withdrawal
Use Withdraw from a purchase in the footer, enter your identity, email and order reference, choose a full or partial return and confirm the declaration after reviewing the summary. A reference and timestamp are displayed and a confirmation is emailed to you. You may instead send an unambiguous declaration to contact@meduzastore.com or our postal address. Using one particular form is not compulsory. For a partial return, identify the items you are returning.
Returning items and return costs
Send the items back no later than 14 days after your withdrawal declaration. Contact us for return instructions. Return address: MEDUZA STORE, 7 impasse de la Colombière, 82710 Bressols, France. If you return all items in the order in full, Meduza Store covers return postage according to the supplied return instructions. For a partial return you pay return postage. This rule concerns a change-of-mind withdrawal, not a defect or seller error.
Refunds
For a full withdrawal we refund the amount received and the cost of the least expensive standard delivery offered. Additional charges for a more expensive delivery option you selected are excluded. For a partial return we refund the returned items; any flat delivery charge originally paid is not recalculated. We refund using the original payment method unless you agree to a free alternative, no later than 14 days after your declaration. We may withhold reimbursement until receiving the goods or evidence of their return, whichever occurs first. The online form itself does not automatically issue a refund.
Statutory guarantees
Secondhand items remain covered by applicable statutory conformity and latent-defect protections. In France the legal conformity guarantee may be invoked for two years from delivery; for secondhand goods the statutory presumption concerning the origin of a defect applies during the first twelve months. Contact us about a problem; repair, replacement, price reduction or termination are handled under the applicable legal conditions. Mandatory consumer rights in your country of residence remain unaffected.
Complaints and mediation
First send your complaint to contact@meduzastore.com or our postal address. If unresolved, you may request free consumer mediation from SAS Médiation Solution, 222 chemin de la Bergerie, 01800 Saint-Jean-de-Niost, France, contact@sasmediationsolution-conso.fr, sasmediationsolution-conso.fr. Our membership is active. Access to the competent courts and mandatory rights in your country of residence remain unaffected.
Model declaration
To MEDUZA STORE, 7 impasse de la Colombière, 82710 Bressols, France, contact@meduzastore.com: I hereby give notice that I withdraw from our contract of sale for the following items. Ordered on / received on: … Order reference: … Name: … Address: … Email for the acknowledgement: … Date: … Signature only if sent on paper.