FAQ
Condition, sizing, delivery and returns: answers to help you choose with confidence.
Are the clothes checked and cleaned?
Yes. Our secondhand clothes are checked, washed and prepared before their next chapter. The photos and details on each product page help you examine the item before ordering.
Learn about our approach and preparation process in our commitments.
Learn about our approach and preparation process in our commitments.
How can I check an item's exact condition?
Each product page shows a rating and a condition description. Also check the photos and notes: they show any signs of wear or reported imperfections. Secondhand clothing may show its history; what matters is knowing what you are buying.
How do I choose the right size?
The label size is a guide, but the fit can vary by brand and era. Compare the measurements on the product page with those of a garment that fits you well, laid flat.
Depending on the item, you may find its length, width or sleeve length. Need another measurement? Contact us with the product reference before ordering.
Depending on the item, you may find its length, width or sleeve length. Need another measurement? Contact us with the product reference before ordering.
Can I find an item in another size?
Each listing is for one unique item in the stated size. A similar item may arrive later, but we cannot guarantee it will return or be available in another size.
Use the size, brand and category filters to explore the items currently available.
Use the size, brand and category filters to explore the items currently available.
What are the delivery times and shipping costs?
We ship from France. Orders placed before 11 am, Monday to Saturday excluding public holidays, are dispatched the same day. Transit time then depends on the carrier and destination.
The delivery methods and charges for your order are shown before payment. Carrier contact details are available on our page Shipping methods.
The delivery methods and charges for your order are shown before payment. Carrier contact details are available on our page Shipping methods.
How can I track my order?
View your order in your account to find its status and, when available, its tracking number. You can use this number to track delivery with the carrier.
If tracking stops updating or you have a delivery problem, contact our team and include your order number.
If tracking stops updating or you have a delivery problem, contact our team and include your order number.
Can I return an item that does not suit me?
Yes. You have 30 days after delivery to request a return. Email contact@meduzastore.com with your order number to receive instructions and a return label.
The item must be returned in its original condition, unused and in its original packaging. Returns are free, except for reseller boxes. Read our returns and refunds policy for the full terms.
The item must be returned in its original condition, unused and in its original packaging. Returns are free, except for reseller boxes. Read our returns and refunds policy for the full terms.